FAQs

second story balcony windows open and illuminated at night

About The Mills House

The Mills House team appreciates you for thinking of us to host your next trip to Charleston and regrets any inconvenience these necessary changes to our amenities/services may cause. We continue to closely monitor the evolving situation and abide by all government recommendations.

Is the hotel open for overnight guest stays?
At this time, the hotel is open and accepting new reservations.

Is the Barbadoes Room & Courtyard open?
Yes, however due to the ever-changing circumstances please call hotel directly at 843-577-2400 for exact times and food/beverage offerings. We have added a 24-hour grab and go option for guest of the hotel.

What is the closest open beach?
Folly Beach is open and is about a 25-minute drive from The Mills House Wyndham Grand. Isle of Palms also is open and is about a 30-minute drive.

Do you offer Valet/Bell service?
We have put a hold on valet/bell service to abide by social distancing measures. The Mills House Wyndham Grand is located next to a city garage that is connected to the hotel on level 4 of their garage.

Are Hair and Nail Salons open?

Yes, each salon is opening on their own time frame so please call each salon in advance. Appointments are suggested for all places. 

Is there an open golf course?
Yes, Patriots Point Links is open and is only located 10 minutes by car from the hotel.

What is currently open in Charleston?
The Governor has allowed beaches, parks, retail and restaurants to all open on a limited basis. Explore Charleston has an on going list of open business, please click here to view list.

Is the fitness center open?

It is closed, the hotel is located in the historic district that offers scenic routes for walking and running.

Do you offer housekeeping services?
Yes, by request only and while you are out of the room to promote social distancing.

What have you done for preventative measures?
We have removed all unnecessary collateral from guest rooms, added hand sanitizer station throughout the hotel, and housekeeping is paying greater attention to high touch areas.

What Is the Cancellation Policy?
Due to current uncertainty with travel plans, we have changed our policy to 24 hours for any cancellation. Please call our front desk if you have any questions about your reservations at (843) 577-2400.

Is the Mills House a dog-friendly hotel?
We are not a dog-friendly hotel, although we do allow service animals.

How far away are you from the airport?
We are located 13 miles from the Charleston International Airport.

What Time Do We Check-In? When is Check-out?
The check-in at The Mills House Wyndham Grand Hotel is 3:00 pm and 11:00 am check out time.

                               

Please continue to do your part:
Maintain a minimum distance of six (6) feet between you and other people.
Cover your mouth with a cloth or tissue when you cough or sneeze.
Do Not shake hands or engage in unnecessary physical contact with other people.
Avoid touching your eyes, nose, and mouth.
Wash your hands often with soap and water.
Only ride the elevator with members of your travel party.  Please wait for the next elevator to insure physical distancing.